Do you have any suggestion on doing process improvement? Do you like any certain model? I find Six Sigma to be too much horsepower for most projects.
Your Hot Wash seems like a really simple and fast method, but not enough for more complex processes.
Thanks. As always, very grateful for your what you guys do.
Jon
How to do process improvement?
What industry are you looking to improve processes in?
If IT then I'd be saying look at a combination of ITIL and COBIT (just google for more info).
For other business process improvement I've read but not used [url=http://www.amazon.co.uk/Helix-Factor-Streamlining-Business-Processes/dp… Helix Factor'[/url] which is full of good old common sense. It's one of those books that spells out what you kind of know already but never really consciously identified.
Sorry I can't be more help. It's an area that I'm keen to learn more about myself!
How to do process improvement?
Thanks itilimp. I work in telecom. I'll check out that Helix book
My favorite process improvement tool is called Work-Out.
It's like the duct tape of process improvement
http://www.isixsigma.com/offsite.asp?A=Fr&Url=http://www.esc.edu/ESConl…
How to do process improvement?
Jon-
It's a little hard to help without knowing more of what you want.
That said, I like "work out" as well, and can recommend this book about GE's way of doing it (they invented it). It's a basic and repetitive book, but I learned a lot and have used it and it works.
http://www.amazon.com/Work-Out-Revolutionary-Bureaucracy-Attacking-Orga…
Mark