This guidance describes why not to change the metrics you use for your team's behaviors.
A lot of managers, particularly ones new to a team of directs, see changing metrics as a way to get different, presumably better, results. This is sometimes true. Sometimes, as in rarely. Why? And what would an effective manager do?
This Cast Answers These Questions
- Should I change what I measure?
- Will I get different results if I change my metrics?
- Is changing what I measure on my team a good way to get what I want?
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